Return and Exchange Policy

  • Customer has the right to request an exchange or a return for his order within 14 days from the order delivery date . 

  • Return and Exchange Conditions : 
  • The products needs to be new , in their original condition without any usage and with the original packaging material , The company has the right to refuse the return or the exchange request if the product is used by the customer . 

  • Shipping fees Paid to deliver the original order is deducted in all cases for all return and exchange reasons ( Change in mind - Quality problem - Wrong items - ... ) .
     
  • Customer Pays the shipping fees for the exchange or the return in case of the following reasons : Change mind - Size doesn't fit - doesn't like the colors . 

  • The company pays the shipping fees for the exchange or the return incase the reason is sending wrong items , missing products or accessories , quality problem and damage caused by shipping company . 

  • The internal Quality Team is the only party that is responsible to decide whether the customer complaint consider to be a Quality problem or not and it has the right to accept or refuse the complaint . 

  • The Return or the exchange request can be done with the original order invoice but you need to provide the order number or the phone number used to place the original order . 

  • The Refund will happen with the same payment method used to place the original order , if you paid with cash on delivery the refund will happen in cash with the shipping company courier and if you paid with online payment the refund will be on your card ( Note : This might take between 7 to 14 working days according to your bank and card issuer company ) . 

  • Cash on Delivery Service policy : 

  •  If the customer requested to cancel the order after 24 hours from placing the order or after the shipping company has picked up the order we have the right to cancel the cash on delivery service for the customer for any future orders . 

  • In case of Refusing to receive the order without any valid reason , the company will have the right to cancel the cash on delivery service for any future orders , only online payment will be available as a payment method . 

  • Free Shipping Offer Policy : Free Shipping offer is applied only when delivering the original order , if the customer request an exchange or a return shipping fees will be applied , Check more details about local shipping policy from here  .

  • How to submit your return or exchange request ? 

  • Contact us through whatsapp from here , Facebook Messenger from here or instagram messages from here .

  • Take a photo for the product that you need to exchange or return showing the original package . 

  • send the photos , phone number you used to place the order or the order number . 

  • Specify the exchange or return reason and send us the new products you need .